At Children Ware, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Below is our return policy:
1. Return Eligibility
To be eligible for a return, the item(s) must meet the following criteria:
- Condition: Item must be unused, unworn, and in the same condition that you received it.
- Original Packaging: Item must be returned in its original packaging with all tags attached.
- Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Return Window
- Domestic Orders: Returns must be initiated within 30 days of the delivery date.
- International Orders: Returns must be initiated within 45 days of the delivery date.
3. Non-Returnable Items
Certain types of items are non-returnable:
- Gift cards
- Sale items (if marked as final sale)
- Personal care items (e.g., underwear, swimsuits)
- Customized or personalized products
4. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email our customer support team at [Customer Service Email] with your order number, a description of the issue, and photos (if applicable).
- Receive Authorization: You will receive a return authorization (RMA) number and instructions on how to send your items back to us.
- Ship the Item: Pack your item securely, and ship it to the address provided with your RMA number clearly marked on the outside of the package.
Please note: Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
- Customer Responsibility: You are responsible for the cost of return shipping, unless the item was defective or incorrect upon arrival.
- Prepaid Label Option: We offer a prepaid shipping label for convenience, and the cost will be deducted from your refund.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days.
- Original Shipping Fees: Shipping fees are non-refundable.
- Sale Items: Only regular-priced items are eligible for refunds. Sale or clearance items cannot be refunded.
7. Exchanges
If you need a different size, color, or replacement for a defective item, we are happy to offer exchanges (based on availability). Please initiate an exchange within the 30-day return window.
8. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [Customer Service Email] with your order number and photos of the damage. We will arrange for a replacement or refund.
9. Lost or Stolen Packages
We are not responsible for lost or stolen packages. Please ensure your shipping address is accurate and secure.
10. Contact Us
If you have any questions about our return policy, feel free to reach out to us at:
- Email: [Customer Service Email]
- Phone: [Customer Service Phone Number]